Change of mind returns may be accepted within 14 days if the item is unused, in original packaging and in resellable condition. Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrectly supplied.

Each product is checked before dispatch. Item condition, accessories and warranty details may vary by product and will be listed where applicable. Please contact us before purchase if you need confirmation.

International buyers are responsible for any customs duties, taxes or import charges applied by their country. These charges are not included in the product price or delivery cost.

If your item arrives damaged, faulty or not as described, contact us as soon as possible with photos and order details. Approved refunds are processed after inspection or return of the item.

Orders are packed securely and shipped using tracked delivery services. Dispatch times vary by product size, stock location and courier availability. Large medical equipment may require specialist courier handling.